Privacy Policy

Introduction to Our Privacy Practices

Information We Collect

We collect various types of information to provide and improve our property analysis services. The information we collect includes both information you provide directly and information collected automatically when you use our website.

How We Use Your Information

We use the information we collect for specific purposes related to providing our services, improving user experience, and maintaining our business operations. All usage complies with Australian privacy legislation and industry best practices.

• • Providing property market analysis services and preparing customized assessment reports for clients
• • Communicating with you about your inquiries, consultations, and service requests
• • Processing payments and maintaining accurate records of business transactions
• • Improving our website functionality, user experience, and service delivery methods
• • Conducting research and analysis to enhance our property assessment methodologies
• • Sending relevant information about our services with your consent or as permitted by law
• • Complying with legal obligations and responding to lawful requests from authorities

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in specific circumstances as outlined below, and only to the extent necessary for legitimate business purposes.

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.

• • Access: You can request access to the personal information we hold about you
• • Correction: You can request correction of inaccurate or incomplete personal information
• • Deletion: You can request deletion of your personal information subject to legal requirements
• • Portability: You can request your data in a structured, commonly used format
• • Objection: You can object to certain processing of your personal information
• • Restriction: You can request restriction of processing in certain circumstances

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure.

Data Retention Periods

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

• • Client consultation records and analysis reports: Retained for seven years after service completion
• • Website usage data and analytics: Retained for up to two years
• • Communication records and correspondence: Retained for five years after last contact
• • Financial transaction records: Retained for seven years as required by law
• • Marketing consent records: Retained until consent is withdrawn plus six months

When personal information is no longer required, we securely delete or anonymize it in accordance with our data retention policy.

International Data Transfers

Your personal information is primarily stored and processed within Australia. In some cases, information may be transferred to or accessed by service providers located outside Australia.

• • Cloud hosting services that may store data on servers in multiple locations
• • Email and communication platforms that operate across international networks
• • Analytics and website performance tools with international data processing
• • Payment processors that handle transactions through international banking systems

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website performance, and provide certain functionality. For detailed information about our cookie practices, please refer to our Cookie Policy.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality and your user experience.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational needs. We encourage you to review this policy regularly.

• • Material changes will be prominently posted on our website before taking effect
• • The last updated date at the top of this policy indicates when changes were made
• • Continued use of our services after policy changes constitutes acceptance of the updated terms
• • For significant changes affecting your rights, we may provide additional direct notification

Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.